Installing New Sanitary, Storm & Water Services

As per The City of Red Deer Utility Bylaw, anyone wishing to remove or install new sanitary, storm or water services on a lot in Red Deer, must apply and gain approval from the Engineering Services department Customer Service Section (403-342-8161). Applications can be initiated in person at City Hall, over the phone or by email. Final application signature and payment must be made in person to the Customer Service Section. These applications can include the following:

  • New residential, industrial or commercial sanitary, storm and water service
  • Water kills (disconnections)
  • Service replacements
  • Asphalt (cutting and replacing pavement)
  • Concrete charges (replacing sidewalks/curbs)
  • Turf repairs

For information on the process or fee per service, please contact the Customer Service Section directly at 403-342-8161 or engcustservice@reddeer.ca.

Engineering Customer Service can provide information on the location of the existing services of a lot. If a lot owner intends to construct a new building and requires new or replacement services to their lot, they are responsible for arranging a survey of any existing services or adjacent City mains to confirm their location; this surveyed information is required to be shown on Development Permit plans. AutoCad data of City utilities can be obtained by contacting enggraphics@reddeer.ca