Making a Claim

If you have incurred damage to your property or had an injury and you believe The City may be responsible, follow the Claims Reporting Process below.

Claims Reporting Process

Please complete the Claims/Incident Report (pdf)  in detail to enable The City to process your claim.

Response time

Upon receipt of notification, the Risk Management & Insurance Analyst will acknowledge a claim in a reasonable manner and will promptly proceed with investigation. Once the investigation is completed you will be notified of The City’s findings.

Important Information

The Municipal Government Act sets out limitations for reporting incidents to the municipality. Section 531(2) and Section 532(9) specify the limitation period for a person to report a claim to The City of Red Deer.

Damage or injury due to snow on roads or sidewalks

The City must receive notification of the incident, in writing, within 21 days after the occurrence of the event.

Damage due to roads, public places and public works

The City must receive notification of the incident, in writing, within 30 days after the occurrence of the event.

Notification must be sent to:

Risk Management & Insurance Analyst
PO Box 5008
Red Deer AB  T4N 3T4
Email: insurance@reddeer.ca 
Phone: 403-406-8776
Fax: 403-341-6960