Your Payment Options

Payment Q&A

When are my property taxes due?

Property taxes are due the last business day of June each year.

How can I pay my taxes?

Payments can be made:

  • Through the Tax Instalment Plan (TIP) program.
  • At most financial institutions via in branch banking, internet or telephone banking. Please check with your financial institution for their processing deadlines to ensure your payment is processed by the due date.
  • In person at City Hall, Main Floor, 4914 48 Ave, Red Deer AB – Monday to Friday 8 a.m. to 4:30 p.m., or
  • By mail to PO Box 5008, Red Deer AB T4N 3T4. Please make cheques payable to “The City of Red Deer”. To avoid penalties, envelopes MUST be postmarked by Canada Post on or before the due date.
Who can pay my taxes?

A property owner may choose to have someone else pay property taxes on his/her behalf. All correspondence regarding the tax account will be mailed to the property owner as legislatively it is the owner’s responsibility to ensure that the taxes are paid. If the property owner has chosen another party to pay on his/her behalf it is their responsibility to forward any payment change notifications to the payor. Penalties still apply if payment is not received by the due date.

I have mailed a cheque more than 10 business days ago and it still has not been cashed. Why?

If it has been more than 10 business days and your cheque is still not cashed, you may wish to place a stop payment on this cheque through your bank. You will need to send The City a replacement cheque to cover the missing payment.

What will happen if I do not pay my property taxes on time?

Any tax balance that remains unpaid after the due date will be penalized as per the Tax Penalty Bylaw 3456/A-2016 (pdf) If you do not pay your taxes by the due date your account will be charged a seven per cent (7%) penalty on July 1.

The penalty structure effective April 1, 2016 is as follows:

Current Taxes
Taxes that have been imposed in the current Calendar year
July 1 7%
September 1 7%
Total 14%
Tax Arrears
Taxes that remain unpaid from prior years in which they were imposed
January 1 7%
July 1 7%
Total 14%

It is your responsibility to ensure your payment is processed by the appropriate due date. Be aware of your financial institution’s processing times if using internet or telephone banking.

I pay my property taxes through my mortgage company, how do I know the payment has been applied to my tax account?

Mortgage companies submit their tax payments by the June due date. It can take up to 10 business days for their payment to show up on your tax account. If a mortgage company is paying on your behalf the tax notice will have a statement indicating that a copy has been forwarded to them.

If you have any questions regarding this payment, please contact your lender for clarification. You can check your MyCity account after the third week in July to confirm the payment has been applied to your account.

What happens if I pay the wrong account?

It is the responsibility of the owner to ensure that payments are applied to the correct account number. The property tax account belongs to the property, not an individual. When a property is bought and sold the property tax account is bought and sold along with that property. If a property has changed ownership and you have continued to make payments, you are now making payments to someone else’s account. Due to Freedom of Information and Privacy Legislation you are no longer entitled to the information on that account.

In the event an error occurs, please call the Tax Department at 403-342-8126.

How do I request a refund?

Payments will not be refunded if there is a change in ownership of the property. If ownership has not changed, a written request for refund must be submitted. For your convenience we have an online tax refund request form. Please note a refund fee of $15.00 will be deducted from the approved refund.

Can I pay my taxes with a credit card?

No, the City does not accept credit card payment for property taxes.

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