Sidewalk and Trail Clearing
Public Works staff clear more than 122 km of sidewalks throughout the city after each snowfall and aim to do so within three days of a snow event. Generally, sidewalks are cleared as follows:
- Red and Purple Routes: The City will clear both sides of the street for any sidewalk adjacent to City property measuring more than 10 meters for sidewalks on hills, bridges, arterials, downtown streets, and collector streets.
- Green and Orange Routes: In order to provide connectivity, The City will clear one side of the street for any sidewalk adjacent to City property measuring more than 10 meters.
- Grey Routes: The City does not clear the sidewalks on Grey Routes; property owners are responsible for clearing the sidewalk adjacent to their property.
Sidewalk clearing is a shared responsibility:
- Property owners are responsible to ensure sidewalks on their property which are adjacent to the roadway are cleared within 48 hours of snowfall.
- Schools are required to clear sidewalks adjacent to school owned property.
Please refer to the Sidewalk Clearing Map (pdf) for a visual of sidewalk clearing responsibility.
- Call Public Works at 403-342-8238 to enquire about a sidewalk normally cleared by The City.
- Call the RCMP non-emergency complaint line at 403-343-5575 to register a complaint about snow removal on a residential or private business sidewalk or a private parking lot.
Parks staff clear nearly 23 km of trails during the winter season.
Please refer to the Winter Trail Snow Clearing Map (pdf) for specifics on which trails have been selected for clearing. For more information, please contact Parks Amenities Services at 403-342-8299.
We aim to clear snow from transit stops within 10 days of snowfall.
Canada Post clears snow in front of community mailbox. Visit their website to submit an online request.
In the event of exceptional snowfall events, operations adjustments may need to be made and routes may need to be prioritized.