Water Service Lines
Water pipes are broken down in to two sections:
From the Water Main to the Property Line
This part of the pipe is owned and maintained by the City. All water pipes and devices outside of private property lines are our responsibility. That includes things like water mains, water main valves and the outside service valve/standpipe. We are responsible for all repairs to these lines and devices.
From the Property Line to your Property
This part of the pipe is owned and maintained by the property owner. The owner is responsible for the water pipe that leads from their property to the outside service valve/standpipe (which is usually located at or near the property line). The owner is responsible for the main shut-off valve that is normally located inside their property. Repair of all piping inside of the property, with the exception of the water meter, is also the responsibility of the owner.
In most cases, the property line ends a few metres from the edge of the curb or sidewalk. The legal survey completed when the property was built or purchased shows where the property line is located. If you don’t have this information, you may have to contact the original builder. The original plumbing/gas contractor may also have information on water piping on your private property. If your property is older and you can no longer obtain this information you may need to contact a private locating company.
The diagram below shows the areas of responsibility. Note that the outside water service valve is placed very close to the property line and is not always outside of your property line, however The City does own it.
View the image in pdf format: Water Service Responsibility (pdf)