Water Meter Replacement

We are replacing water meters in homes and businesses to improve customer service and billing accuracy, and to ensure our equipment is suitable for many years to come.

Image of a water meter

This multi-year project will upgrade outdated or aging equipment, reduce the need for estimation of water usage, promote sustainable practices and increase operational efficiencies in our community.

AMR Meter Project

As some meters in Red Deer age, they become less reliable and require replacement. Current equipment is no longer supported by the industry. Automatic Meter Reading (AMR) is now the industry standard technology, which provides better accuracy and reliability and reduces the need for estimating water use. The City has contracted Metercor to replace approximately 1,500 meters per year starting in the fall of 2014. 

Replacement appointments

The contractor, Metercor, will directly contact homes and businesses to schedule meter replacement appointments. 

Benefits

  • Efficiency: Water readings will be sent to meter reading staff driving by, eliminating the need for staff to gain access to the property. 
  • Accuracy: Billing will be based on exact water consumption rather than estimating usage. 

Have more questions? Read our Q&A

Water Meter Replacement Q&A Backgrounder (pdf)

Contacts

Utility Billing Service Centre
The City of Red Deer
403-342-8203

Metercor
Customer Contact Centre
1-888-290-3070