January 2016 News Archive

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New online services provided to enhance customer service

January 20, 2016 2:41 PM
(Red Deer, Alberta)

In late November, The City of Red Deer introduced new ways of interacting and doing business online. The service, called MyCity, allows residents and business and property owners to pay bills, view accounts and access City of Red Deer information from anywhere.

“One of City Council’s strategic principles is to build citizen friendly local government. The launch of MyCity for Red Deerians is a key way we are making local government more accessible and user friendly for our public,” said Mayor Tara Veer. “With features like renewing a business license and scheduling building inspections online, MyCity not only fulfils our commitment to being a citizen friendly government, but to being business friendly city as well.”

MyCity is a new online service where residents and business and property owners can access information about their City of Red Deer accounts including utilities, business licenses, dog licenses and tax information. Residents can also view permits and applications and schedule inspections online 24 hours a day, seven days a week.

MyCity went online at the end of November, and many business and dog owners have already used the system to renew licenses. City utility customers can also view accounts online and select to have their bill sent to them electronically, making the system easy to use, safe and environmentally friendly. MyCity is one of over 20 components of new systems implemented in 2015 as a part of the Enterprise Business Applications project.

“We encourage all residents to visit MyCity and create a profile,” said Michael Williston, Enterprise Business Applications Project Manager. “And if you create a profile before March 6, you will be entered to win a $100 credit on your next City of Red Deer Utility bill. If you choose electronic billing for your Utility bill, you will be entered into a second draw for a tablet.”

Residents can visit MyCity on The City’s website and start by creating a profile. The information collected on the registration form is safe and secure, and will help us link you with your information. Once the form is submitted, you are sent a confirmation email to confirm your email address. Then you will be ready to use MyCity. City accounts can be added to a profile using account numbers and access codes found at the top of licenses, tax notices, permits, downtown parkade bills or utility bills. A step by step guide and more information can be found at www.reddeer.ca/mycity.

“Once you have added your accounts, you will have a one-stop, easy to use, 24/7 dashboard of your City of Red Deer business,” said Williston. “You can view, pay, schedule, monitor and apply without leaving your home, couch, bed or wherever you are in the world, allowing you to conduct City business on your schedule, not ours.”

See attached Q&A backgrounder (pdf) .

For more information, please contact:

Michael Williston
EBA Project Manager
The City of Red Deer

Communications & Strategic Planning
The City of Red Deer

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