Filing a Complaint
The required forms must be completed as prescribed. Significant errors could lead to the complaint being dismissed as invalid.
Points to note:
- The form must be completed in full.
- An agent may file a complaint on your behalf if you complete an Agent Authorization Form and include it with the complaint.
- Your complaint must explain why you think the information or assessed value shown on your Assessment Notice or Tax Notice is incorrect.
- You must include the correct information. If you disagree with the assessed value, you must include what you believe the assessed value should be.
- Your complaint must include the filing fee (each municipality sets their own filing fees).
- Your complaint must be submitted to the Municipality's Clerk (within the municipality that sent out the tax assessment notice) along with the required filing fee.
- The Tax Assessment Notice will indicate the address of the Municipality at which the complaint must be filed, at as well as the deadline for a complaint to be filed.
- The Municipality's Clerk will forward the completed forms to the Regional Assessment Review Board Clerk for further handling, until the complaint proceeds to a scheduled hearing or is withdrawn.
- If there has been a change in the assessment that is in favour of the Complainant, the filing fee is refunded by the Municipality who received the complaint. A change in favour of the Complainant may be the result of either; 1) withdrawn complaint, or 2) a hearing decision.
- If you no longer wish to proceed with your complaint a Withdrawal Request must be submitted on the 2020 Complaint Withdrawal Form (pdf) .
If you have any questions about filing a complaint, contact the Clerk of the Regional Assessment Review Board.
The Clerk is located in the Legislative Services department, 2nd Floor, City Hall.