Shared Electric Scooter (e-scooter) Pilot Program

In May of 2021, Red Deer City Council approved the implementation of a two-year electric scooter (e-scooter) pilot project to start this summer, with no limits on the number of companies or e-Scooters that can participate.
E-Scooter

The open market option that was approved means there will be no caps on the number of businesses that can apply to the program, or the number of e-scooters the businesses can bring into the pilot. This will allow for the market in Red Deer to determine the demand.

Project update: August 2021

We are excited to announce that six companies so far have been awarded a permit to operate their shared e-scooters in Red Deer: Neuron, Roll Scooters, Link Scooters, Bird Canada, Spin and Lime. While The City of Red Deer provides the program framework, the program is fully funded and operated by the e-scooter companies.

Welcome Bird Canada, a Canadian owned and operated company with headquarters in Calgary, to Red Deer for the pilot program. Bird e-Scooters are black and white and can be seen on City sidewalks and paved trails.

Welcome Neuron to Red Deer for the pilot program. We are excited to have Neuron who is bringing their latest and safest Canadian-spec e-scooters, which are fitted with the world’s first app-controlled helmet lock, integrating a safety helmet to every e-scooter. Neuron e-scooters are orange and can be seen on City sidewalks and paved trails.

Welcome Roll Scooters to Red Deer for the pilot program. Roll is a Canadian owned, developed, and operated micro-mobility company incubated in the University of Toronto's Entrepreneurship Hub. Roll e-scooters are yellow, and can be seen on City sidewalks and paved trails.

Welcome Link Scooters to Red Deer for the pilot program. Link is bringing a new generation of safe and thoughtful micromobility to cities worldwide, and we are happy to have them here in Red Deer. Link e-scooters are also yellow and can be seen on City sidewalks and paved trails.

Welcome Spin to Red Deer for the pilot program. Headquartered in San Francisco, Spin (a unit of Ford Mobility) operates dockless electric scooters on campuses and in cities across North America and Europe. Spin e-scooters are orange and black and can be seen on City sidewalks and paved trails.

Welcome Lime to Red Deer for the pilot program. Lime e-scooters are located in more than 100 cities worldwide with an aim to reduce dependence on personal automobiles for short distance transportation and leave future generations with a cleaner, healthier planet. Lime e-scooters are green and can be seen on City sidewalks and paved trails.

E-Scooter Application Process

Email completed form and required documentation to inspections@reddeer.ca

If you have difficulty downloading the documents or have any other inquiries related to the e-scooter pilot program, please contact inspections@reddeer.ca or call 403-342-8182.

Timeline:

Applications will be accepted starting June 2, 2021 and processed as quickly as possible, with the goal of having completed applications approved by mid-June, 2021.  Applications will be accepted throughout the pilot program.

E-Scooter Frequently Asked Questions

E-Scooter Companies

Neuron Mobility - Now in Red Deer!

Visit www.rideneuron.com for information on how to ride, and download their app today.

Apple App Store Google Play Store Button

 

Bird Canada - Now in Red Deer!

Visit www.birdcanada.ca for information on how to ride, and download their app today.

Apple App Store Google Play Store Button

 

Link Scooters - Now in Red Deer!

Visit www.link.city/scooter for information on how to ride, and download their app today. 

Apple App Store Google Play Store Button

 

Roll Scooters - Now in Red Deer!

Visit https: www.rollscooters.com for information on how to ride, and download their app today.

 Apple App Store Google Play Store Button

 

Spin Mobility - Now in Red Deer!

Visit https://www.spin.app/ for information on how to ride, and download their app today.

Apple App Store Google Play Store Button

 

Lime Technology Inc. – Now in Red Deer!

Visit https://www.li.me/en-us/home for information on how to ride, and download their app today.

 Apple App Store Google Play Store Button

What is an e-scooter?

Electric scooters (e-scooters) are a motor vehicle that are capable of being propelled by muscular power, but may be propelled by one or more electric motors. They have steering handle bars and consist of a footboard mount on two or three wheels.

What is an e-scooter or e-scooter share program?

Scooter share is a service in which shared e-scooters are made available for individuals to rent on a short-term basis. These shared e-scooters are provided for a fee and may operate in a docked (stationed) or dock less system. The City is exploring a dock less e-scooter program, so the charging stations do not need to be installed on City land or infrastructure.

How does it work?

Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using each company's smartphone app. A shared e-scooter can be parked in a designated drop zone that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.​​​​

When will e-scooters be coming to Red Deer?

The application process is underway, with implementation of e-scooters starting July 2021. Specific launch dates will be determined by the successful e-scooter companies. 

Where will I be able to ride e-scooters?

E-scooters will be allowed on sidewalks and paved trails within Red Deer, not on the roadways or bike lanes. E-scooters will also not be permitted at City Hall Park, skate parks, on City buses, inside the Sorensen Station Transit terminal or outside City limits. As a rule, please do not interfere with pedestrians or traffic while riding a shared e-scooter.

Where in Red Deer can I take the e-scooters?

The e-scooter companies all have varying areas of allowed travel within the city. That changes depending on demand, and the number of e-scooters each company has available at that time. Keep an eye on each companies app for their most current ride areas, as they do get updated often. If you want to request they expand their area to your neighbourhood, please contact the e-scooter company directly, as they are very responsive to customer demand.

How old do I need to be to ride an e-scooter?

To ride an e-scooter in Red Deer you must be 18 years of age or older. A child or any other person cannot be a passenger on a shared e-scooter. They are intended for one rider.

Do I need to wear a helmet while riding an e-scooter?

Helmets are not required, but are strongly encouraged.

What is the speed limit for e-scooters?

The max speed limit is 20 km per hour with some higher traffic areas reduced to 5-10 km per hour.

What is rider etiquette for e-scooters?

When using an e-scooter, riders are asked to respect pedestrians and those moving slower than you, use your bell to alert those you are approaching, don’t zig zag between pedestrians, and be cautious of those coming out of store fronts.

Are e-scooters required to have the same equipment as Bikes, like bells?

Yes, as with bicycles, e-scooters will be equipped with a working bell or horn to alert pedestrians before they are overtaken and lights on the front and back that come on automatically when in use.

What if an e-scooter is parked improperly and blocking the sidewalk, requires maintenance or other concerns?

Permitted operators are responsible for parking issues, maintenance and the removal and relocation of their fleet. Please contact the permitted operator directly. 

Company name Scooter Colour email Contact info
Bird Canada Black and white 311_reddeer@birdcanada.co  1-866-205-2442
Link Scooters Green and grey support@link.city   1-844-701-8163
Neuron Canada Inc. Orange feedback@neuron.sg  587-570-7006
Roll Yellow support@rollscooters.com  833-954-0027
Spin Mobility Inc Orange and black support@spin.pm  888-262-5189
Lime Technology Inc. Green https://help.li.me/hc/en-au/categories/360004847814-Reporting-and-Complaints-  1-888-546-3345 

For any other concerns, residents can use the Report a Problem tool.

How do I report an e-scooter that is left on my property or left on the sidewalk?

Contact the appropriate e-scooter business directly to report an improperly parked or derelict e-scooter. Licensed businesses are required to report parking issues, known collisions, accidents, or injuries, and complaints regarding the vehicles to The City.

What about COVID-19 protocols?

E-Scooter businesses are required to clean and disinfect their equipment daily. Please note that equipment is not cleaned and disinfected between customers. Please wash your hands or use hand sanitizer before and after using the equipment, and avoid touching your face during use. Maintain physical distancing when using e-scooters.

Will I have to return an e-scooter back to where I found it?

No, you can leave the vehicle in a location that is convenient for you provided you park it properly following the guidelines provided by the vendor and on this webpage (coming soon). Businesses will have GPS tracking devices in their vehicles so they can locate, collect and redistribute their vehicles as needed.

How do the locks work?

All e-scooters have an internal electronic lock that can only be unlocked using the businesses’ mobile app. They are not physically locked to a bike rack or enclosed in a cage. Each business will have their own unlocking and payment system

What is the rule on impaired riders?

Operating a shared e-scooter, while you are impaired by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Users are encouraged to review the full terms and conditions of use provided by each permitted e-scooter operator.

What are the benefits of e-scooters?

Data from other North America cities have demonstrated a wide range of benefits of shared e-scooter programs including encouraging people to walk, cycle and take public transit more often, saving time on short trips, providing access to various transportation options for all demographics and improving people's physical health by providing transportation options that encourage citizens to be more physically active.

Can I use my own e-scooter in Red Deer?

E-scooters on roadways and sidewalks are regulated under the Alberta Traffic Safety Act. E-scooters are not allowed on roadways or sidewalks without a provincial exemption. Currently, shared e-scooters are granted a provincial exemption as the speeds and locations of operation are regulated, and each e-scooter operator company is required to have insurance to hold a permit, and other requirements. At this time, provincial exemption are not granted to individual users.

How will I be able to park an e-scooter?

E-Scooters can be parked on city sidewalks, in City parks and adjacent pathways, subject to all Federal, Provincial and City Legislation. All parked e-scooters must remain in an upright position with all wheels in contact with the ground.

E-Scooters will be parked in a Furniture Zone and must not be parked in a way that does not obstruct or interfere with the Sidewalk Zone or Edge Zone at any time.

In the absence of a Furniture Zone, e-scooters must not be parked in a way that impedes pedestrians moving through the Sidewalk Zone to access any buildings. E-scooters must be parked next to the edge zone leaving at least 2.0 metres of sidewalk zone unobstructed for pedestrian movements. E-scooters must not be parked where these minimum distance requirements cannot be met, and parked in the upright, standing position, with all wheels in contact with the ground.

Download the parking zone diagrams (pdf)

E-scooters Public Realm Components And Zone

E-scooters Public Realm Components And Zone

Can I park an e-scooter on the street?

Scooters can not be parked on the street and can not be parked in a way that impedes vehicular traffic from moving on the roadway or accessing driveways and must not be parked in the Driving zone at any time. E-scooters must not be parked on a pathway or within 1.0 metre of either side of a pathway.

E-Scooters can not be parked in locations within or on:

  1. Loading zones;
  2. Accessible parking zones;
  3. Wheelchair ramps, Bicycle ramps or curb ramps;
  4. Bridges;
  5. Center median islands;
  6. Within 1.5 metres of an access to a garage or driveway;
  7. Street furniture that requires pedestrian access (benches, pay parking station, bus shelters);
  8. Within shrub beds or within 0.5 metres of trees; or
  9. Within City Parking Spaces.
Will e-scooter rules be enforced?

All e-scooter riders are encouraged to follow the safety regulations outlined by The City, and each e-scooter company including having only one rider at a time on the e-scooter (no doubling adults or children), all riders must be over 18 and no impaired riding. Users are encouraged to review the full terms and conditions of use provided by each permitted e-scooter operator.

What are the next steps?

The City will bring on the e-scooter companies that are interested in testing Red Deer as a market by mid-June, with the launch of the program in early July. The pilot will run throughout the summer of 2021, 2022 and 2023. The City will partner with the successful the e-scooter companies to ensure residents know how to safely use e-scooters, how the program works, and how to give feedback on the program throughout the pilot. 

Tips for rider safety

E-Scooter safety tips: This is how we roll, Red Deer!

  • Pedestrians first- Always yield to, and be mindful of people walking on sidewalks.
  • Be considerate- Use the bell to alert others when passing on the sidewalk or pathway.
  • Rider safety rules - Shared e-scooters are available to riders aged 18+. Helmets are encouraged but not required. Maximum speed limit is 20 km / hr. Only one rider per e-scooter is allowed.
  • Park responsibly- Park in a secure, upright position in designated areas, such as furniture zones of sidewalks, public bike racks and other marked parking zones. On sidewalks without furniture zones, give at least two meters of clearance for accessibility. 
  • Right and report- If you see a shared e-scooter toppled over or parked improperly, help out by righting the shared e-scooter or reporting the issue. Contact info for each company is provided on each shared e-scooter.
How does The City support the e-scooter companies and program?

The City of Red Deer acts a partner with the e-scooter companies that are approved to operate within The City through a provincial exemption for e-scooter operations. The City is running the pilot program to find out if this is a program residents would like and use, and the e-scooter companies are piloting our city as well, to test our market demand and viability. City Council also approved some one-time funding of $15,000 to assist in communication and education initiatives to ensure Red Deerians were able to access the information they need, and learn the rules and safety restrictions in place around using e-scooters.