E-scooter: Season one survey results

The City heard from over 1,700 residents through a public survey conducted in November 2021. The City surveyed residents, stakeholders and the e-scooter companies to ensure we had a clear picture of the program, what was good and bad, and what needed to be changed.

E-Scooters by the numbers graphic

Some of the top complaints heard from residents were related to parking e-scooters (unsafe parking), rider etiquette (coming up too fast behind others) and seeing underage riders.

E-Scooter Complaints

The top three benefits from having e-scooters in our community were identified as bringing more people to the downtown, having great e-scooter companies to work with and that they were just fun to use to get us outside more

E-Scooter Compliments

View the full report of resident survey results (pdf)

View the full report of e-scooter company survey results (pdf)

For the first season, Neuron, Bird, Link, Spin, and Roll launched in Red Deer in July, with Lime joining in August. All e-scooter companies have reported they will return to Red Deer for next season. Based on the feedback received, season two of the pilot program will keep the pilot open to all companies and no caps on the number of e-scooters. E-scooters will return March 15, 2022 (or later, depending on weather), for the second summer pilot.