Parking Ticket Frequently Asked Questions

What do I need to pay my parking ticket online?

You will need your parking ticket or the license plate of the vehicle to which the ticket was issued, as well as your valid VISA or MasterCard credit card. VISA or MasterCard Debit cards cannot be used on this site.

Please note that we cannot accept e-transfer payments.

What about security, how do I know the credit card I use to pay my ticket is safe?

The City of Red Deer is committed to providing a secure environment that protects your personal information. Their service partner, Moneris, was selected because of their experience and expertise in operating online services in a secure environment. Moneris is committed to maintaining the accuracy, confidentiality and security of your personally identifiable information.

Are there any additional charges associated with online ticket payments?

No. There are no additional fees or charges applied with paying a parking ticket online.

Why isn't the ticket information available when I enter my ticket number or license plate number?

There are a few possible reasons for this, including:

  • The ticket is recently issued. You can still proceed with paying for your ticket online, all you need is the ticket number or your license plate number.
  • The ticket is paid.
Why can't my ticket be paid online?

There are a few possible reasons for this, including:

  • The ticket is paid.
  • The ticket has been forwarded to the Provincial Court for processing. Payment may be able to be made through the Alberta Fine Payment System online if you have the Provincial Part 3 Violation Notice. Please contact Parking Administration, 403-342-8185, for more information.
Why can't I make a partial payment on the ticket?

Only the full amount on the ticket or notice can be accepted. City Council sets the fine amount for all City Bylaws and the Alberta Government sets the fine amount for Highway Traffic Act offences.

Why is the ticket amount displayed on the web payment screen different from the written amount on the ticket?

Your ticket may qualify for an early payment deduction. The web screen automatically adjusts fine amounts to reflect an early payment.

When I pay online, what will I receive as proof of payment?

When you complete the online payment process, you will be given the option to print out a receipt on your printer. Failing that, your authorization number from the credit card company is your proof of payment.

Where can I go if I don't want to pay my ticket online?

Payment can be made by the following means:

Pay in person at:

City Hall Cashiers
First floor, City Hall
4914 - 48 Avenue
Red Deer, AB
Hours: Monday to Friday 8 a.m. to 4:30 p.m.
Closed Statutory Holidays

Pay by mail to:

City of Red Deer
Box 5008
Red Deer, AB
T4N 3T4

After hours drop-off: (No Cash Please)

City Hall (east or west entrance) 4914 - 48 Avenue Red Deer, AB

Can I get a refund on a payment I made on my ticket?

The City of Red Deer must verify certain information before a refund is issued. Please contact the Inspections & Licensing department at 403-342-8185, Monday to Friday, 8 a.m. – 4:30 p.m. for further assistance. Note the office is closed on statutory holidays.

How do I contest/appeal my ticket?

Please refer to the Appeal your Parking Ticket page for information on appealing your ticket.

What happens if I do not pay my parking ticket?

If your parking ticket is unpaid after 35 days, a violation ticket will be issued, indicating a Provincial Court date. Once the violation ticket has been issued, you will have to pay your ticket at the Provincial Courthouse or through the Alberta Fine Payment System online. You also have the option of appearing in court on the date indicated on your violation ticket.