Recreation Software Outage

Both the Intelli system and Look ‘n Book will be shut down to allow for the installation of an important system update.
look n book unavailable 2019

Look ‘n Book will be unavailable from Monday, November 4 at approximately 4:30 p.m. to Thursday, November 7 at approximately 8 a.m.

Intelli will be unavailable on Tuesday, November 5 at 5:30 a.m. to 4:30 p.m. In the event there are issues with the upgrade, Intelli may be down for longer.  All transactions during the Intelli system freeze on November 5 will be cash only, with the following services not available:

  • Program registrations in all City facilities
  • Program withdrawals and refund processing
  • Payments on outstanding account balances
  • Access to customer accounts and updating customer information
  • Facility bookings
  • Wedding and picnic bookings
  • Transit pass sales
  • Gift card sales
  • Fee Assistance Program applications