Doing business with The City

The COVID-19 pandemic has forced many organizations to change the way they do business, including The City of Red Deer.

While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Avenue) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use alternative payment methods if possible:

  • Via your financial institution – online, by phone or in-person
  • By credit card over the phone, call 403-342-8203 (credit cards not accepted for tax payments)
  • By mail to: Box 5008, Red Deer, AB T4N 3T4 - Make cheques payable to "The City of Red Deer"
  • Online at www.reddeer.ca/mycity

If you have questions relating to City services, call our Call Centre at 403-342-8111, between 8:30 a.m and 4 p.m. Monday through Friday. 

Residents can also sign up for phone, email and text alerts about changes to City services amid COVID-19. Standard text message rates apply.

Recreation, Parks & Culture

We are excited to welcome you back to our facilities. Visit our What is open? What is closed? page for the latest updates about operations for City amenities and facilities.

Fall program registration is now open. All activities must be pre-booked before your visit, and drop-in access is not available. Activity-specific guidelines are in place to ensure the safety of all users and staff. Visit Look 'n Book to register in a program, or to sign up for an activity such as public swimming, lane swimming, fitness, and access to the gym or field house. 

Visit our Recreation and Culture section for more information about facilities, programming, events and more.

RCMP/Police

Modified in-person services are available; however residents are asked to conduct business online or by telephone when possible.

Learn more...

Property Taxes

All property owners have until September 30 to pay their taxes, without penalty.

City Council approved, in principle, an amended penalty of seven per cent (7%), which would apply to any outstanding tax balances on October 1, 2020.

View the September 15, 2020 news release for more information.

Utilities

The 90 day period for deferral of utility payments ended on June 15. Late payment penalties are added to outstanding balances beginning June 19.

Garbage, Recycling & Organics

There are no changes to the cart collection schedule or services at this time.

The Waste Management Facility (including the landfill, household hazardous waste, yard waste and electronics drop-off depots) and the Recycling Drop-off Depots remain open. There are no changes to hours of operation.

If you would like to drop off materials at the Waste Management Facility, we ask that you keep the following in mind:

  • Follow AHS guidelines and limit all trips to essential visits.
  • Do not visit if you are sick or self-isolating.
  • There are likely to be longer than usual wait times due to measures that are in place to protect staff and customers. Please be patient and respectful to staff and others.
  • Follow physical distancing guidelines and remain 2 metres away from others while on site.
  • As part of The City’s response to COVID-19, cash will not be an accepted form of payment at the Waste Management Facility. Accepted forms of payment include debit, personal credit card (for residential accounts only), cheque and, for commercial customers, pre-approved accounts.
Permits, Inspections and Licences

Permits and Inspections

  • Residents and businesses can apply for trades (electrical, heating, plumbing, gas, fireplace installation and service connection) permits online through MyCity, or by emailing an application to inspections@reddeer.ca.
  • Applications for development and building permits can be emailed to inspections@reddeer.ca
  • Inspections can be scheduled by connecting with the Inspections and Licensing department at 403-342-8190 or by emailing inspections@reddeer.ca.
  • Real Property Reports can be submitted via email to inspections@reddeer.ca; we will be issuing Letters of Compliance in the interim. 
  • Information about permits and inspections, including permit application forms, can be found on our Permits and Inspections web page.
  • If you have any further questions, please reach out to our Inspections and Licensing staff at 403-342-8190 or send an email to inspections@reddeer.ca.

Licences

  • We are issuing all business licences with complete applications. Business owners and applicants must ensure they are following the Provincial and Federal operating guidelines and restrictions. You can confirm if your business is able to operate by visiting the Provincial Government's restricted and non-restricted services web page.
  • Residents and businesses can apply for licences online through MyCity, or by emailing licensing@reddeer.ca.
  • Information about business licences can be found on our Business Licences web page.
  • Dog Licence applications for new tags and replacement tags will need to be submitted online through MyCity. We will process applications, however the physical tags will be mailed out once City of Red Deer returns to full service.   
  • If you have any further questions, please reach out to our Inspections and Licensing staff at 403-342-8190 or send an email to licensing@reddeer.ca.