Other affected services

While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Ave.) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other online methods if possible.

Accounts Payable process and Procurement (Selling to The City)
  • The City’s payment and processing terms have not changed, and we will continue to process payments as per payment terms, and issue cheques.
  • Please email invoices to accountspayable@reddeer.ca, and please ensure the Purchase Order is on the invoice prior to submitting for payment.
Appeal Boards

The Appeal Boards may be contacted through the Board Clerk using the following contact information:

Subdivision and Development Appeal Board

The Red Deer Appeal and Review Board

Central Alberta Regional Assessment Review Board

Filing Deadlines

Municipal Affairs has extended some of the deadlines to file appeals. Each type of appeal is different and may have a different deadline. For the most up to date information, please contact the Board Clerk directly.

Filing an Appeal

We encourage you to file appeals by email to the attention of the Board Clerk for the applicable Board listed above. If you are unable to submit electronically please submit via regular mail to the attention of the Board Clerk for the applicable Board, located at Box 5008, Red Deer, AB T4N 3T4. Alternatively, you may use the dropbox located at the main entrance of City Hall at 4914 48 Avenue, Red Deer.

Please ensure any documentation is enclosed in a sealed envelope and addressed to the attention of the Board Clerk. The envelope should include your name, contact information and the date deposited. Once the deposit is made please contact the Board Clerk using the contact information listed above to ensure the appeal has been received.

Appeal Fee Payments:

In person payments are suspended at this time, as an alternative we are accepting payments:

  • By Mail – the Attention of the Board Clerk Box 5008, Red Deer, AB T4N 3T4 - Make cheques payable to The City of Red Deer
  • By Dropbox – Located at the entrance of City Hall. (Please contact the Board Clerk to notify of the submission)
  • Online Credit Card Payments are not available at this time, please contact the Board Clerk using the information above to discuss payment options.
Cemetery Services
  • Residents and Funeral Homes are required to arrange all services by phoning 403-342-8303 or emailing cemeteryservices@reddeer.ca.
  • You will need to call ahead to 403-342-8303 to book an on-site (outdoors) meeting with the Foreman or designate to select burial lots or niches.
  • We ask that all visitors to both the Red Deer Cemetery and Alto Reste Cemetery practice physical distancing.
  • Please note that public washrooms are not available on-site.
Event Cancellations

City Led Events

The 2020 Census is cancelled.

All current and upcoming City public consultations will be online to follow social distancing practices. 

The 2020 PIT Count and Survey has been postponed in light of the COVID-19 pandemic.

Xplore Sport Day for 2020 is cancelled.

Ross Street Patio

The opening of the Ross Street Patio is postponed beyond June 30.

The 2020 Mayor’s Garden Party is postponed.

Kick it to the Curb May and June dates are cancelled.

Community Events

Westerner Park Event Cancellations/Postponements

Westerner Park will remain in contact with Alberta Health Services and The City of Red Deer to provide accurate updates on the status of COVID-19 and events taking place in the immediate future at Westerner Park as they become available.

Westerner Days

Westerner Days 2020 is cancelled.


Centrefest 2020 is cancelled.

Pride Week

Pride Week 2020 is cancelled.

Hlinka Gretzky Cup

The 2020 Hlinka Gretzky Cup is cancelled.

Canadian Finals Rodeo (CFR)

The 2020 Canadian Finals Rodeo has been postponed until 2021.

Report a Problem
  • Use our online reporting tool to report problems, infrastructure issues or repairs to our departments. Visit our Report a Problem web page.