While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Ave.) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other online methods if possible.


The COVID-19 pandemic has forced many organizations to change the way they do business, including The City of Red Deer. We are in a phased reopening our facilities and implementing new policies to prevent the spread as we continue serving our residents. Click the links below to find out what has changed. We will update this page with new information as decisions are made. Residents can also sign up for phone, email and text alerts about changes to City services amid COVID-19. Standard text message rates apply.

What is the police/RCMP doing to respond?

The safety and security of our community has always and will continue to be the top priority for Red Deer RCMP. During these uncertain times, Red Deer RCMP is ready to respond to all potential situations while continuing with regular operations including intelligence-led policing. As always, if you require emergency police assistance, call 9-1-1. To report a crime, or suspicious activity call 403-343-5575.

Is the front counter open?

Yes, in alignment with stage 2 of the Government of Alberta’s relaunch strategy, detachment front counters across the province, including Red Deer, reopened for modified service on Thursday, July 9. Reporting crimes, collisions and suspicious activity, and requesting services such as fingerprinting, criminal record checks and vulnerable sector checks can be done in-person. However, to prevent the spread of COVID-19, we are asking citizens to continue doing business with the RCMP by telephone whenever possible, by calling 403-343-5575. In addition, there are several control measures in place at detachments including mandatory physical distancing for customers and staff, limits to the number of people permitted in the detachment lobby at one time, and regular cleaning and disinfecting of counters and high-touch surfaces by detachment staff.

Are there changes to traffic enforcement?

We are redeploying traffic enforcement in ways that respond to current needs. Residents must still abide by speed limits and traffic safety measures. Automated traffic enforcement measures will be increasingly used in high risk and playground areas in an effort to protect those who are using our park spaces.

Will this have an effect on RCMP response?

No, police service levels remain the same and Red Deer RCMP stand ready to serve the community as normal.

How do I report a vehicle collision?

For collisions involving injuries that require medical attention or involve alcohol/drugs, call 9-1-1. To report a non-injury collision or a hit and run, call the Police Non-Emergency Line at 403-343-5575. If you are advised that RCMP attendance is not required, the collision can be reported by emailing the details including name and phone number to kreddeer@rcmp-grc.gc.ca. You can also attend the detachment in person to report a collision; however, to minimize the risk of spreading COVID-19, citizens are asked to conduct business with the RCMP online or by telephone when possible.

How do I report suspicious activity or a non-emergency crime?

Red Deer RCMP is accepting reports about non-emergency crimes, suspicious activity and information related to investigations by phone at 403-343-5575, email kreddeer@rcmp-grc.gc.ca, or in-person at the detachment front counter; however citizens are asked to conduct RCMP business online or by telephone when possible. Non-emergency reports can be made online or by telephone 24 hours a day, seven days a week.

Does this change the way I report an emergency situation?

No, to report a life-threatening situation or a crime in progress, call 9-1-1.

Are School and Playground Zones still in effect?

For the safety of all road users, posted speed limits in the city remain in effect, including Playground Zones. School Zones (at 40 Avenue and 39 Street) are not in effect during the summer months, but will go into effect when students return to class in the fall. Playgrounds in the city are open and all posted 30 km/hr Playground Zone speed limits apply. Traffic enforcement will continue in high risk areas, and locations that have seen an increase in speeding will be prioritized. Please help us keep our roads and each other safe by slowing down.