Recreation, Parks & Culture

While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Ave.) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other online methods if possible.

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The COVID-19 pandemic has forced many organizations to change the way they do business, including The City of Red Deer. We are excited to welcome citizens back to our facilities, but opening them within the new provincial guidelines and restrictions takes planning and we have had to make significant adjustments to operations. A phased, gradual reopening of indoor and outdoor recreation amenities will continue over the summer. Visit our What is open? What is closed? page for the latest updates about operations for City amenities and facilities.

What about privately-owned providers inside City facilities?

All leaseholders and businesses within City-owned facilities are also closed. This excludes Red Deer Minor Hockey, which has separate entry at Servus Arena.

What about special events at these spaces?

All community events organized by The City are cancelled until, and in alignment with Stage 3 of the Province’s Relaunch Strategy.

What if I have a special event permit?

Special Event Permits already approved for events held before June 30, 2020 are cancelled. If you have an active booking after June 30, Recreation, Parks and Culture will continue to hold these bookings in our system, unless directed otherwise. However, due to the dynamic situation, Recreation, Parks and Culture will regularly monitor and gradually cancel rental permits until such time as amenity reopening dates are confirmed.

Is all programming cancelled?

In alignment with the Government of Alberta phased Relaunch Strategy, all City-delivered recreation and culture programming at City of Red Deer facilities are temporarily cancelled. This includes fitness classes, swimming lessons, educational and cultural courses held at City public recreation and culture facilities including the Collicutt Centre, G.H. Dawe Community Centre, Recreation Centre, Michener Aquatic Centre, Servus Arena, Kinsmen Community Arenas, Kinex Arena and Intermediate School (Culture Services Centre). A phased, gradual reopening of indoor and outdoor recreation amenities will start the week of June 22, 2020 and will continue over the summer.

  • Online registration for Look n’ Book programs is currently suspended.
  • Credits from the cancellation of program registrations under the Recreation, Parks and Culture department’s temporary policy revisions will be placed on the customer’s account for future use. Any inquiries about programming can be directed to looknbook@reddeer.ca.
Are you cancelling monthly passes and facility rentals?

Yes, monthly passes have automatically been cancelled and customers have received a credit for the unused portion. Remaining credits will stay on pass holder’s account for future use. Credits can be redeemed for any future RPC program or service.

Customers with Look n' Book accounts can view their credits under the Statements section of Look n' Book. Staff will also be able to confirm credit amounts either by phone or in person at any City recreation facility once facilities reopen. Inquiries related to your pass or rental can be directed to facilitybookings@reddeer.ca

Can I get a refund or does it have to be a credit on my account?

Credits from the cancellation of monthly facility passes, facility rentals and program registrations under the Recreation, Parks and Culture department’s temporary policy revisions will be placed on the customer’s account for future use. (Note: credits cannot be used for online registration through Look n’ Book. To use credits from your account please phone in to register when registrations have re-opened.)

If you do not have an email on your account, you may not receive direct notification that your credit has been applied to your account.

You can view your credit invoice online through your account on Look n Book. Once logged on, you can see your account balance in “Statements”. Questions about your refund can be directed to looknbook@reddeer.ca

Red Deer: Active at Home

Looking for ways to stay active at home? We have a new and fun Facebook page called Red Deer: Active at Home. It is dedicated to all things fitness, creative and interesting to keep you and your family active while we stay home. We encourage you to give it a ‘like’, ‘share’ with your friends and family and check in often.