Transit

The COVID-19 pandemic has forced many organizations to change the way they do business, including The City of Red Deer. We have temporarily closed many facilities and implemented new policies to prevent the spread as we continue serving our residents. Click the links below to find out what has changed and check back often. We will update this page with new information as decisions are made. Residents can also sign up for phone, email and text alerts about changes to City services amid COVID-19. Click here to learn more. Standard text message rates apply.

Is Red Deer Transit still running?

Yes, Red Deer Transit is still running, with reduced hours and frequency effective March 23, 2020. School routes are not running, but Student Passes are still valid on regular routes.

View Transit schedules and hours.

What are Transit hours?

Monday through Saturday, buses depart from Sorensen Station between 6:45 a.m. to 7:45 p.m.

Sunday and holidays, buses depart from Sorensen Station between 8:45 a.m. to 6:45 p.m.

Are the transit schedules the same?

All industrial routes (including Route 51 – Olymel) are running every half hour as per usual. School routes are not running. All other conventional transit routes are reduced to every hour from half hour frequency.

View the updated Routes and Schedules.

What about the Action Bus?

Action Bus trips will continue for our registered clients, but are limited to bookings for essential travel for medical appointments, work and grocery shopping only. Action Buses will be limited to a maximum of two passengers to follow social distancing requirements.

What additional measures is Transit doing to stop the spread?

To maintain physical distancing, passengers are required to board and exit conventional buses using the rear doors only. Beginning May 1, 2020, transit users who normally require the use of hydraulic loading ramps can book their essential trips by booking an Action Bus, as front doors will be blocked off. Passengers with mobility challenges and those who use wheelchairs can call Action Bus at 403-309-8400 to book their ride. There is no guarantee of preferred times. Shuttles will be dispatched based on availability and demand for service.

In addition to the rear-boarding requirement for all passengers, Red Deer Transit has previously taken the following steps to prevent the spread of COVID-19:

  • Increased cleaning and sanitization of all buses
  • Blocking off every other seat to ensure physical distancing between passengers
  • Reduced service hours and route frequency
  • Two-passenger maximum on Action Bus trips
Why are these changes in place?

The health and safety of our community is our number one priority. We know that many people rely on transit to get to and from work or medical appointments. We want to ensure we are providing safe spaces for all citizens.

How will people pay?

As passengers are required to enter and exit the bus through the rear doors for social distancing, we are asking our customers to be honest and pay their fare by purchasing and reloading their MyRide cards. Cash fares cannot be accepted at this time. MyRide cards can be purchased at Sorensen Station and reloaded at Sorensen Station as well as Petro-Canada at 3330 Gaetz Avenue and Bishops Rexall Drugs at 4828 Ross Street. This honour system approach is asking Transit riders to come together as a community and keep our city safe.

Why doesn't the MyBus App show these changes?

We are working to update the app as quickly as possible. A notification bar will appear at the top of the app shortly. Thank you for your patience.

With reduced hours and reduced seats, won’t more people be crammed together?

Since March 15, we have seen a decrease in ridership on our conventional transit system. We believe these changes will ensure the safety of all riders while we collectively work to minimize the spread of COVID-19 in our community.