Utilities

While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre (4501-47A Ave.) for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other online methods if possible.

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As part of the ongoing response to COVID-19, customers were offered a 90-day deferral on water, sewer and waste utility payments. The 90 day period for deferral of utility payments ends on June 15 and starting June 19, a 1.5 per cent penalty will be added to outstanding balances.

Why is The City ending the utility payment deferral?

The deferral period is being lifted to avoid additional pressure on the tax base that would result in rate increases in years to come; however, recognizing that residential, farm and small commercial customers in Red Deer may be experiencing significant economic impacts stemming from the COVID-19 pandemic, flexible payment plans are available for customers experiencing difficulties paying the full balance.

Will there be penalties for deferring payment or paying late?

Late payment penalties were not added between March 19 and June 15; however, a 1.5 per cent penalty will be added to outstanding balances starting June 19.

How do I work out a payment plan?

We recognize people may be in a different financial situation than they were a few months ago. Customers who are unable to pay the full amount by their next bill’s due date are asked to call us at 403-342-8111 or email utilities@reddeer.ca to arrange a flexible monthly payment plan that works for their situation.

What are the options for paying my water, sewer and waste utility bill?

While City Hall remains closed, a temporary Customer Service centre is open at the Recreation Centre for residents who need to conduct business and pay bills in person. Customers are still encouraged to use other methods if possible:

  • Online at www.reddeer.ca/mycity
  • With your Financial Institution – Online, Phone or in-person
  • By mail to: Box 5008, Red Deer, AB T4N 3T4 - Make cheques payable to The City of Red Deer
  • By Credit Card over the phone, call 403-342-8203 
  • Cheques can also be dropped off using the drop box located on the east side of City Hall