Recreation, Parks & Culture

This information is only current at the time of writing and can change daily. For the most up-to-date information about COVID-19, please visit the Government of Canada and Alberta Health websites.

Which facilities are closed?

The closures include City-owned-and-operated facilities, City-owned contractor-operated facilities and outdoor amenities:

City-operated recreation and culture facilities:

  • Collicutt Centre
  • Culture Services (former Intermediate School)
  • G.H. Dawe Recreation Centre
  • Great Chief Park
  • Kinex Arena
  • Kinsmen Community Arenas
  • Michener Aquatic Centre
  • Recreation Centre
  • Servus Arena
  • Setters Place at Great Chief Park

Contractor-operated recreation and culture facilities:

  • All neighbourhood activity centres
  • Cronquist House
  • Bower Ponds Pavilion
  • Edgar Athletic Sportsfields
  • Festival Hall
  • Fort Normandeau
  • Heritage Ranch (with the exception of the Westlake Grill Restaurant which is adhering to Provincial Health requirements)
  • Kerry Wood Nature Centre and Allan Bungalow
  • Lions Campground
  • Pickleball courts
  • Pidherney Centre
  • Red Deer Memorial Centre
  • Red Deer Museum + Art Gallery
  • Red Deer Public Library
  • River Bend Golf and Recreation Area Clubhouse
  • Red Deer Tennis Club
  • YMCA (Northside Community Centre)

Outdoor amenities:

  • Basketball courts
  • Disc golf courses
  • Fitness parks
  • Mini-courts
  • Picnic shelters and gazebos
  • Pitch and Putt
  • Playgrounds
  • Skate parks
  • Sport fields (ball diamonds, soccer, cricket pitches, etc.)
  • Spray parks
  • Tennis courts
  • Track and Athletic field

All sport field bookings are cancelled through June 30, 2020. Spontaneous use of these spaces is also prohibited through June 30, 2020.

Additionally, all public washrooms and drinking fountains in the parks system are closed.

Which facilities remain open?

Albertans are encouraged to stay active and get outside during this time. Options that remain available for outdoor recreation include:

  • Off-leash dog parks (Three Mile Bend and The Oxbows)
    • Please note: The gate between the parking lot and park at The Oxbows has been removed to eliminate a forced “touch point”. Park users are asked to ensure their dogs are on-leash until they are safely in the park.
  • Parks (open green spaces)
  • Walking trails – Red Deer has over 110 km of trails through the Waskasoo Park system

Please note: all public washrooms and drinking fountains in the parks system are closed.

How long will the closure last?

The closure is in place through June 30, 2020. We will continue to monitor the situation closely and will announce any changes made to this date.

What about privately-owned providers inside City facilities?

All leaseholders and businesses within City-owned facilities are also closed. This excludes Red Deer Minor Hockey, which has separate entry at Servus Arena.

What about special events at these spaces?

All community events organized by The City are cancelled through June 30, 2020, as per the mass gathering restrictions implemented by the Alberta government.

What if I have a special event permit?

Special Event Permits already approved for events held before June 30, 2020 are cancelled.

Is all programming cancelled?

On March 13, 2020, all City delivered recreation and culture programming at City of Red Deer facilities was temporarily cancelled. This includes fitness classes, swimming lessons, educational and cultural courses held at City public recreation facilities including the Collicutt Centre, G.H. Dawe Community Centre, Recreation Centre, Michener Aquatic Centre, Servus Arena, Kinsmen Community Arenas, Kinex Arena and Intermediate School (Culture Services Centre).

At this time, The City of Red Deer is extending the suspension of recreation program, rental and service delivery until June 30, 2020.

Customers can still register online through the Look n’ Book for programs and services starting on or after July 1, 2020.

Credits from the cancellation of program registrations under the Recreation, Parks and Culture department’s temporary policy revisions will be placed on the customer’s account for future use.

Any inquiries about programming can be directed to recreation@reddeer.ca

Are you cancelling monthly passes and facility rentals?

Yes, monthly passes have automatically been cancelled and customers will receive a credit for the unused portion. Remaining credits will stay on pass holder’s account for future use.

Facility bookings up to June 30, 2020 have also been cancelled and the customer’s account will be credited. 

It can take up to 30 days to process all the credits related to pass, program and rental adjustments. Credits can be redeemed for any future RPC program or service. Customers will not be able to view credits in the account but staff can confirm credit amounts either by phone or in person at any City recreation facility.

Inquiries related to your pass or rental can be directed to facilityrentals@reddeer.ca

Can I get a refund or does it have to be a credit on my account?

Credits from the cancellation of monthly facility passes, facility rentals and program registrations under the Recreation, Parks and Culture department’s temporary policy revisions will be placed on the customer’s account for future use. (Note: credits cannot be used for online registration through Look n’ Book. To use credits from your account please phone in to register.) You may not receive direct notification that your credit has been applied to your account. If you haven’t received your credit in your account by April 17, please let us knowby emailing recreation@reddeer.ca

You can view your credit invoice online through your account on Look n Book. Once logged on, you can see your account balance in “Statements”. As mentioned above, it may take several weeks for the credit to show up on your account.

Questions about your refund can be directed to recreation@reddeer.ca

How will staff at these facilities be impacted?

While we don’t know how long these closures will last, the safety and security of our employees is of utmost importance to us. Employees working in an impacted facility will be compensated until March 30, regardless of their position, and we will continue to assess the situation and update staff as soon as we are able.  

Call Centre

We are here for you! The City of Red Deer’s call centre is available for residents to make non-emergency inquiries about COVID-19 as it relates to City facilities and policies. The call centre is in place to provide general information to residents and to ease the strain on the Alberta Healthlink (811) and emergency (911) switchboards. Residents are reminded to call 8-1-1 for non-emergency health information about COVID-19 and 9-1-1 only in the case of a life-threatening emergency or a crime in progress.

403-342-8111
8 a.m. until 8 p.m. daily