Transit

This information is only current at the time of writing and can change daily. For the most up-to-date information about COVID-19, please visit the Government of Canada and Alberta Health websites.

Is Red Deer Transit still running?

Yes, Red Deer Transit is still running, with reduced hours and frequency effective March 23, 2020. School routes are not running, but Student Passes are still valid on regular routes.

What are Transit hours?

Monday through Saturday, buses depart from Sorensen Station between 6:45 a.m. to 7:45 p.m.

Sunday and holidays, buses depart from Sorensen Station between 8:45 a.m. to 6:45 p.m.

Are the transit schedules the same?

All industrial routes (including Route 51 – Olymel) are running every half hour as per usual. School routes are not running. All other conventional transit routes are reduced to every hour from half hour frequency.

View the updated Routes and Schedules.

What about the Action Bus?

Action Bus trips will continue for our registered clients, but are limited to bookings for essential travel for medical appointments, work and grocery shopping only. Action Buses will be limited to a maximum of two passengers to follow social distancing requirements.

What additional measures is Transit doing to stop the spread?

Red Deer Transit has increased cleaning services on all buses. To ensure social distancing, all passengers must enter and exit through the rear door, with the exception of wheel chair and disabled customers. Every other seat will be blocked off to ensure distance between passengers. Action Buses will be limited to a maximum of two passengers.

Why are these changes in place?

The health and safety of our community is our number one priority. We know that many people rely on transit to get to and from work or medical appointments. We want to ensure we are providing safe spaces for all citizens.

How will people pay?

With passengers required to enter and exit the bus through the rear doors and social distancing practices in place, we are asking our customers to be honest and pay their fare by purchasing monthly passes, or reloading their MyRide cards. We cannot accept cash fares while boarding from the back door. This honour system approach is asking Transit riders to come together as a community and keep our city safe.

Why doesn't the MyBus App show these changes?

We are working to update the app as quickly as possible. A notification bar will appear at the top of the app shortly. Thank you for your patience.

With reduced hours and reduced seats, won’t more people be crammed together?

Over the past week we have seen a decrease in ridership on our conventional transit system. We believe these changes will ensure the safety of all riders while we collectively work to minimize the spread of COVID-19 in our community.

Call Centre

We are here for you! The City of Red Deer’s call centre is available for residents to make non-emergency inquiries about COVID-19 as it relates to City facilities and policies. The call centre is in place to provide general information to residents and to ease the strain on the Alberta Healthlink (811) and emergency (911) switchboards. Residents are reminded to call 8-1-1 for non-emergency health information about COVID-19 and 9-1-1 only in the case of a life-threatening emergency or a crime in progress.

403-342-8111
8 a.m. until 8 p.m. daily