What is The City doing?

The health and safety of our community is The City’s top priority. Learn more about our response to the COVID-19 pandemic and how this impacts you as a citizen.

Measures taken by The City of Red Deer include:

  • A state of local emergency is in place and was updated March 23. This gives The City access to additional resources under the Emergency Management Act.
  • City of Red Deer Emergency Operations Centre activated.
  • Call Centre activated for residents to make non-emergency inquiries about City policies and facilities (403-342-8111). Hours of operation are 8 a.m. to 8 p.m. daily.
  • Recreation, Parks & Culture facility and amenity closures. Click for details.
  • City Council meetings remain scheduled and citizens are invited to watch via live stream instead of attending in person.
  • Public participation and consultation activities have shifted from in-person to online.
  • Event cancellations. Click here for details.
  • Enhanced cleaning and janitorial services in high traffic areas and touch points.
  • Mandatory 14-day isolation period for all City of Red Deer employees who are symptomatic and/or who travelled internationally, effective March 12 at 4 p.m.
What is a State of Emergency and why has it been declared?

The City of Red Deer declared a state of local emergency at 9:20 a.m. Monday, March 16, and it was renewed on Monday, March 23, 2020 to assist the Province of Alberta’s efforts to combat and respond to the spread of COVID-19. The state of local emergency gives The City access to additional resources, and special powers under the Emergency Management Act including personnel, from other orders of government if required. The State of Local Emergency is in place for seven days at a time, and is renewed for that same period of time when needed.

What are we doing to support vulnerable populations?

Community agencies serving our community’s most vulnerable continue to follow the guidance from Alberta Health to help prevent the spread of infection. We are working together as a community to ensure everyone is informed on how to protect staff, those accessing systems as well the community as a whole. The best way for our homeless serving agencies to prevent the spread of illness still includes washing hands frequently, covering coughs and sneezes and avoiding touching your face. Social distancing is extremely challenging for shelter systems to accommodate within current facility structures. The shelter providers and homeless serving agencies are applying prevention related to staffing and visitors as per Alberta Health's advice and recommendations.

A temporary space is secured at Cannery Row (4946 53 Avenue), with costs that will be covered by the Government of Alberta. Emergency zoning will remain in place for a period of six months, in alignment with our state of local emergency (SOLE). Cannery Row will be used as an overnight and daytime warming centre.

The current warming centre will continue to serve as the queuing space for the Overdose Prevention Site (OPS). Detox will remain in the current Safe Harbour space.

Call Centre

We are here for you! The City of Red Deer’s call centre is available for residents to make non-emergency inquiries about COVID-19 as it relates to City facilities and policies. The call centre is in place to provide general information to residents and to ease the strain on the Alberta Healthlink (811) and emergency (911) switchboards. Residents are reminded to call 8-1-1 for non-emergency health information about COVID-19 and 9-1-1 only in the case of a life-threatening emergency or a crime in progress.

403-342-8111
8 a.m. until 8 p.m. daily