COVID-19 Resources for Businesses

We recognize the challenges our local businesses are facing as the COVID-19 crisis evolves. In an effort to support our business community, we have compiled a collection of resources and supports available from The City, provincial and federal governments, health experts and other organizations. For further information or support, please connect with our call centre.

What supports are available?

There are many different business supports available from all three levels of government. Below is a list of websites that provide information specific to the support offered.

For a quick and easy way to determine which government support/funding programs your business may be eligible for, check out the Loop QuickMatch tool today.

The City of Red Deer

  • Residential, small commercial and farm customers can defer their water, sewer and waste payments for 90 days with no penalties. 
  • The 2020 property tax and BIA (Business Improvement Area) tax deadlines have been extended to September 30.
  • Visit our Doing Business with the City page for more information on both programs.
  • We also have more information on permits and inspections, licenses, accounts payable process and procurement, payment options and more on our Doing Business with The City page.

Provincial Government

Federal Government

  • Learn more about the Government of Canada's plans and programs to support businesses, individuals and sectors on their COVID-19 Economic Response Plan web page.
  • The Business Resilience Hotline (supported by the Federal Government and operated by the Canadian Chamber of Commerce) will help entrepreneurs and small business owners in need of financial planning advice. Call 1-866-989-1080 (toll-free) seven days a week, from 8 a.m. to 8 p.m. (ET).
  • The Canada Emergency Response Benefit (CERB) web page provides information on how to apply for temporary income support if you have had to stop working due to COVID-19.
  • The Business Credit Availability Program (BCAP) has been created to help Canadian businesses obtain financing during the current period of significant uncertainty.
  • The Canada Emergency Business Account (CEBA) provides interest free loans of up to $40,000 to small businesses and not-for-profits to help cover their operating costs during a period where their revenues have been temporarily reduced.
  • The Canada Emergency Wage Subsidy (CEWS) supports employers whose business has been affected by the pandemic. Employers may be eligible for a subsidy of 75% of employee wages for up to 12 weeks. 
  • The Large Employer Emergency Financing Facility (LEEFF) provides bridge financing to large employers in order to keep their operations going during the pandemic.
  • The Canada Emergency Commercial Rent Assistance (CECRA) program will lower rent by 75% for small businesses that have been affected by COVID-19. Applications open up for this program on May 25.
  • Learn more about how to create your organization's business continuity plan to ensure you have the resources and information needed to deal with the risk from potential disasters by visiting the Business Continuity Planning web pages.
  • Export Development Canada offers offer expert advice as well as insurance and financial support to businesses. Visit COVID-19 and Canadian Exporters.
  • Business Development Bank of Canada offers options for accessing credit as well as additional resources to support you through to a more stable time. Support for Entrepreneurs impacted by COVID-19.

We also want to encourage you to reach out to your financial institution and insurance provider and inquire about any additional resources and supports that may be available to you and your business.

Last but not least, a pandemic can be a very stressful event for individuals and communities. The Canadian Mental Health Association and Wellness Together Canada have a number of resources to assist you and your employees during this time.

Business relaunch resources

The Government of Alberta has recently announced a staged recovery plan to relaunch the Alberta economy. The Alberta relaunch strategy webpage includes information on conditions and stages of relaunch including key measures and timing. 

The Alberta Biz Connect webpage provides workplace guidance and support to help businesses and non-profits affected by COVID-19 begin to reopen and resume operations safely. This webpage also includes information on where businesses can purchase PPE through the following procurement websites: Rapid Response Platform Canada and ATB Nexus.

In addition, Alberta-based businesses that manufacture PPE can go to the Alberta Bits and Pieces program website to find out how to help.

If you have sector specific questions about reopening your business, you can direct them to

Upcoming Support Webinars

Check here often for business resource webinars related to the COVID-19 responses and recovery.

Available on Demand

WebinarPresenting Organization(s)
How to Cope with the Impacts of COVID-19 on your Business Business Development Bank of Canada
COVID-19 Get Financing and Support for Your Business Export Development Canada & Business Development Bank of Canada
COVID-19 Managing the Impact on Global Supply Chains Export Development Canada
COVID-19 Webinars & Visitor Economy Webinar Destination Canada
Shifting Your Business - A Response to COVID-19 Edmonton Tourism
Weekly FAQ's and Government Support Update Canadian Federation of Independent Business
Dealing with the CoronaVirus Roger Brooks Destination Development
Bits and Pieces Program: Offers of Products and Services for Alberta's COVID-19 Response Government of Alberta
Available COVID-19 Financial Aid Programs MNP
Wage Subsidy Overview Nicole Lorrain, Workforce Consultant with the Government of Alberta
Tax Deferrals and Implications Graham Heron, Business Advisor with MNP
Communicating with Your Customers During a Crisis Travel Alberta: Connections Live Webinar Series
Understanding the Benefits E-Commerce Can Bring to Your Business and How to Get Started Travel Alberta: Connections Live Webinar Series
Creating Virtual Experiences Travel Alberta: Connections Live Webinar Series
Creating Engaging Content (Event During a Pandemic) Travel Alberta: Connections Live Webinar Series
The Alberta (Re)Bound Strategy Travel Alberta: Connections Live Webinar Series
Alberta's Economy in a COVID-19 World with Todd Hirsch of ATB Financial Travel Alberta: Connections Live Webinar Series

Sector Specific Webinars - Regional Resilience: Central Alberta Business Coming Together

Presented By: Central Alberta Economic Partnership (CAEP), Community Futures Central Alberta, Central Alberta Access Prosperity, Central Alberta Regional Innovation Network (CARIN) & MNP

Hospitality & Tourism - Navigating Resources & Networks
Manufacturing & Forestry - Navigating Resources & Networks
STEM & Professional Services - Navigating Resources & Networks
Retail - Navigating Resources & Networks
Oil & Gas - Navigating Resources & Networks
Agriculture - Navigating Resources & Networks 
Health Care Services - Navigating Resources & Networks


The Path Forward: Financial Services post COVID - presented by IPSOS
Tuesday, June 2, 1:30 p.m. - 2:15 p.m. 

How can I protect my business while it is closed?

The RCMP suggests that business owners can protect themselves by following these tips, especially if you are away for an extended period of time:

  • Ensure alarm systems are on.
  • Turn on some lights, both the inside and outside so when RCMP are patrolling they can clearly see around and inside businesses.
  • Make sure windows are not blocked with signs or posters so vision is not obstructed inside the business.
  • Secure you garbage bins if possible, or cancel collection.
  • Check your property regularly. You may wish to hire a Security Company to assist you.
  • Continue to look out for one another. Check on your neighbour's business when you are checking on your own.

In addition, The City has implemented regular security patrols throughout several business parks and/or industrial areas in our community in recognition that activity has been significantly reduced as businesses and residents are following the public health recommendations related to COVID-19.

Fraud/Scam Prevention

Stay up to date on potential scams by visiting the Canadian Anti-fraud Centre website - COVID-19 Fraud.

My business would like to offer support or donations. How can we help?

It is when times get tough, that a community‚Äôs true colours shine through. Red Deer is certainly shining bright these days, despite the challenges and uncertainty brought on by COVID-19. 

Visit our Ways to Help section to learn what your business can do.