April 2020 News Archive

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Citizens can receive COVID-19 updates by text or email

April 21, 2020 2:12 PM
(Red Deer, Alberta)

Red Deerians can now sign-up for text and email updates about The City’s municipal response to COVID-19 through Notify Red Deer.

Notify Red Deer is a mass notification system that allows The City to send messages quickly to citizens during emergency and non-emergency situations. The system, which is currently used to update citizens on snow clearing, street sweeping and cart collection schedules, will now also be used to update citizens on COVID-19.

Through Notify Red Deer, citizens may choose to receive text or email alerts for updates as the situation changes. This may include changes to City services and programs, updates about facilities and amenities, news updates and other information that may affect residents. These updates will not include Alberta Health related information such as case numbers or localized outbreaks, as this information is provided by health officials and Alberta Health Services at www.ahs.ca/COVID.

Residents can sign up for municipal Covid-19 updates through Notify Red Deer, either by creating an account or updating their existing account at www.reddeer.ca/notifyreddeer.

“While we have utilized Notify Red Deer to share emergency information with citizens during COVID-19, we have not yet leveraged the system to share regular updates and information about our overall municipal response,” said Tara Shand, Public Information Officer. “These new alerts will enable us to connect with citizens through another means, ensuring we provide every opportunity for citizens to say informed as the situation evolves and changes in the coming months.”

The text and email alerts will not replace existing methods of communication, but will serve as an added tool to ensure citizens are informed.

“We anticipate public health regulations will be in place for some time yet,” said Emergency Operations Centre Director Karen Mann. “We continue to rely on the Province to provide health-related updates while we do everything we can, at a municipal level, to share information and help prevent spread in our community and central Alberta. These text and email alerts are simply about sharing information with citizens in a different way.”

Notify Red Deer will continue to be used to update citizens on street sweeping operations and cart collection in addition to COVID-19. Once signed up, citizens can change their subscription preferences for emergency and non-emergency notifications at any time. While Notify Red Deer is The City’s primary notification systems, Alert Ready and Alberta Emergency Alerts may also be used to reach people in an emergency where there is an imminent life safety risk.

For more information about Notify Red Deer visit www.reddeer.ca/NotifyRedDeer. For information about The City’s municipal response to COVID-19, visit www.reddeer.ca/covid-19


For more information, please contact:

Communications & Strategic Planning
The City of Red Deer

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