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Temporary City Hall customer service at Recreation Centre

July 14, 2020 10:35 AM
(Red Deer, Alberta)

A new, temporary City customer service centre will open at the Recreation Centre (4501 - 47A Ave) on Wednesday for residents who need to conduct business and pay bills in person. Online and remote options for working with The City are still encouraged, and are the best way for residents to work with The City.

Services residents are able to perform in-person at this new facility include:

  • Utility bill payment
  • Property tax payment
  • Parking inquiries and parking ticket payment
  • Re-loading parking cards
  • Accounts Receivable invoice payment
  • License and permit application and payment
  • Inspections
  • Special event permit payment
  • Other miscellaneous fee payment (Transit pass purchase available at Sorenson Station only, MyRide reload stations available at Bishop’s Rexall pharmacy and Petro Canada South)

“We are excited to be able to provide residents with the option of in-person services. Provincial guidelines and restrictions will make your customer service experience feel a little different, but we are still here to help you,” said City Manager Allan Seabrooke. “The temporary customer service will remain at the Recreation Centre until we are able to safely open City Hall to public and staff again.”

The City is fast-tracking renovations that were budgeted, approved and slated to take place at City Hall over the next four years in order to ensure the health and safety of staff and visitors. The main floor of City Hall needs to be modified to ensure safe interaction with staff and visitors. Other renovations include window replacement and HVAC upgrades that were previously approved.

“When City Hall was closed in early March, The City took the opportunity of not having staff in the building to expedite upgrades and renovations,” said Seabrooke. “There are several health and safety changes that need to take place at City Hall before we can open back up to the public. Many of these require substantial changes to the way the building operates and functions.”

City Hall closed to the public and staff mid-March. Since that time, many residents have been able to continue to work with The City using online and phone in services. The amenities within the Recreation Centre will remain closed for the time being. We continue to assess and understand demand for facilities, program and services as part of this phased approach to opening. As previously announced, the outdoor pool will remain closed for the season.

New policies and procedures will be in place at the Recreation Centre to ensure public health orders are followed. This includes physical distancing, increase sanitization and capacity restrictions. In order to manage capacity restrictions, use of the facility will be limited and controlled. This include pre-booking for meetings or services you may have been able to walk-in and receive before.

Q&A Backgrounder: Temporary City Hall customer service at Recreation Centre (pdf)

For more information, please contact:

Communications & Strategic Planning
The City of Red Deer

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