Customer Care
Billing concerns or questions? Residential utility information, water meters and more.
The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.
Billing concerns or questions? Residential utility information, water meters and more.
Are you moving, or need to set up a new account? Would you like to submit your water reading, or change your contact information on your account?
Sign up for My Utilities account and have access to your Utility Bill information 24/7.
How do I pay my Utility Bill? Choose from six different payment options. Learn more...
Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.
May 3, 2024
As part of The City’s drought preparations, Stage 1 Voluntary Outdoor Water Restrictions are now in effect.
May 3, 2024
Despite the recent snow, another busy year of construction is underway in Red Deer and a number of projects are scheduled over the coming months to ensure our roadways are safe, accessible, and well-maintained.
May 3, 2024
Building permit values increased in April, with 103 approved permits valued at $35 million, compared with 77 permits issued in April 2023 worth $5.2 million.