About Red Deer Transit

How to use Red Deer transit, what you can bring on board and service hours.

Photo of a City of Red Deer Transit bus

Hours of Operation

Transit Customer Service Centre Hours:
Monday - Friday: 8 a.m. – 4:30 p.m.

Main Contact Information

Transit Customer Service Centre
Sorensen Station Transit Terminal/Parkade
4830 - 48 Street, Red Deer, AB
Phone: 403-342-8225
Email: transit@reddeer.ca

Hours of Operation

Bus Service

Monday to Saturday

6:15 a.m. - First departure from Sorensen Station
11:15 p.m. - Last departure from Sorensen Station

Sunday and Holidays*

8:45 a.m. - First departure from Sorensen Station
6:45 p.m. - Last departure from Sorensen Station

*Red Deer Transit does not operate on Easter Sunday, Christmas Day or New Years Day*
*BOLT does not operate on Sundays or Statutory Holidays*

Transit Customer Service Centre Hours:

Monday - Friday: 8 a.m. – 4:30 p.m.

*Customer Service is closed all weekends and Statutory Holidays*

Transit Offices and Contact Information

Transit Customer Service Centre
Sorensen Station Transit Terminal/Parkade
4830 - 48 Street, Red Deer, AB

Transit Administration
Civic Yards
200, 7721 - 40 Avenue

Mailing Address:
Transit Deparment
P.O. Box 5008
Red Deer, AB, Canada T4N 3T4

Office Hours:
Monday to Friday 8 a.m. - 4:30 p.m.

E-mail:
transit@reddeer.ca

Phone:
403-342-8225

Fax:
403-314-5837  

For Information on Advertising:

Call Reid Signs 403-350-1667

or visit Advertising Opportunities

Boarding the Bus
  • If a transfer is required, please ask the Operator as you board the bus.
  • Stand back from the curb while waiting at the bus stop.
  • Use caution when entering and exiting the bus.
  • For the convenience of those boarding, please exit by the rear door.
  • Have your fare ready. Operators do not carry change or handle money.
  • When boarding your bus, step to the back of the bus to permit free flow of passengers to the exits.
  • When there are empty seats available, passengers should be seated and refrain from standing.

For safety reasons please refrain from engaging in conversation with the Operator.

Bike and Ride Program

Loading your bicycle

  • Remove water bottles, pumps or any loose items that may fall off.
  • Pull down to release the folded bike rack using one hand.
  • Lift your bike onto the rack, fitting the wheels into the slots. Each slot is labeled to let you know where your front and rear wheels should go.
  • Remember to load your bike in the outside slot first.
  • Raise and release the support arm over the top of the front tire. Be sure the support arm is resting on your bike tire and not on the fender or frame.
  • Always load and unload your bike from the passenger side of the bus.

Unloading your bicycle

  • Remember to let the Operator know that you need to unload your bike.
  • Raise the support arm off of your bike. Move the support arm down and out of your way.
  • Lift your bike out of the rack.
  • Fold up the bike rack if there is no other bike in it.

The operator of the bicycle is responsible for loading and unloading their bicycle from the bike rack.

For safety reasons, the driver cannot get off of the bus to help you. However, he or she can give you further instructions.

Liability

The City of Red Deer is not responsible for damages incurred or caused by bicycles on Red Deer Transit property.

Baby Strollers
  • We recommend strollers be lightweight, small in size and foldable.
  • Children should be removed from strollers and held safely in the arms of the caregiver.
  • Passengers choosing to leave children in strollers should:
    • Proceed to the wheelchair locations.
    • Raise the seats to expose the wheelchair area.
    • Park the stroller with the braking device applied.
    • When exiting the bus, the wheelchair area seats should be lowered as a courtesy to the next passenger.
  • Please note that passengers in wheelchairs have priority for the wheelchair areas. If passengers in wheelchairs wish to use the wheelchair area the passenger with the stroller should remove the child from the stroller, fold it and proceed to another seated area of the bus.

Assisting with Boarding of Strollers

Passengers requiring assistance when boarding with strollers should have a companion. Transit Operators may assist where possible upon request, unless circumstances prevent them from doing so.

Rush Hour and Busy Routes (Crowded Buses)

During busier times, where overcrowding exists, Transit Operators have the right to refuse customers with unfolded strollers.

Lost and Found

All lost and found items are available for pick-up at:

Transit Customer Service Centre
Sorensen Station terminal
4890 - 48 Street
403-342-8225

Items can be retrieved Monday through Friday 8:30 a.m. and 4:30 p.m. excluding Stat Holidays.

Pets on Board

Small dogs and cats may be allowed on board if the following apply:

  • They are contained in fully enclosed, clean, hand held crates appropriate to the animal's size.
  • Their crate has a solid bottom to contain any animal waste.
  • The crate is small enough to fit in the owners lap.
  • Only one hand held crate per passenger allowed.
  • Passengers are responsible for their pets and must hold onto crates at all times. If there is room on the bus, crates may be placed on the floor beside the owner without blocking the aisle or other passengers.

Pets may be refused if they misbehave or pose a health or safety risk. Concerns with allergies are minimized when pets are contained in crates, which reduces the spread of dander. If a passenger with pet allergies notifies the driver of a problem, the passenger carrying a pet on board may be placed in a different location on the bus.

The above restrictions do not apply to Assistant/Service Dogs.

Certified Service Animals

Certified service animals accompanying a visually, hearing, or medically challenged person are permitted on City Transit buses (this includes Action buses). There is no additional charge for certified service animals.