Social Media Terms of Engagement

The City of Red Deer’s social media channels and online engagement platforms are monitored during regular business hours (8 a.m. until 4:30 p.m.) for many purposes including responding to questions and keeping Red Deerians informed and up to date about City programs and services.

We believe our social media and online engagement spaces are important for communicating and engaging with our citizens and our public, and we will do our very best to respond to relevant and legitimate questions and comments in a consistent and timely manner.

However, we must also ensure our online spaces are fair, open and safe for all. With this in mind, we ask that you treat each other and us with respect when commenting and engaging in our social media spaces.

Comments of the following nature may be removed at the discretion of The City:

  • Abusive behaviour, including comments (whether text, emoji, or media) which are hateful, profane, discriminatory, inappropriate or offensive, promote violence or illegal activity, or are intended to threaten, harass or personally attack someone, including but not limited to City staff, elected officials, or members of the public.
  • Misinformation, including non-factual information shared as truth. Misinformation can be dangerous when misinterpreted as fact in serious scenarios, such as those relating to public health and safety, or democratic processes.
  • Spam, including comments or messages which are designed to direct peoples’ attention to something off-topic or irrelevant to the topic at hand; spam messages are often repetitive, often promote a commercial product, service or entity, and often redirect people to other websites or locations. Spam links are often considered potentially dangerous.

The City of Red Deer maintains sole discretion to determine which content is inappropriate or may be removed. Users who repeatedly and/or continuously share deceptive or dangerous content will be removed and/or restricted from our social media pages. Wherever possible, The City will notify users if their comment is removed and invite them to reframe and repost in an appropriate manner.

Violating these Terms of Use may result in removal of your comment(s) and/or limited or blocked access to City social media and/or online engagement platforms.