Mail that is addressed to The City of Red Deer can be dropped off at City Hall, during regular business hours, or in the after hours drop boxes located at both City Hall entrances.
Canada Post Strike
Though mail delivery has resumed, The City of Red Deer advises customers to expect significant delivery delays due to a backlog in the system. Canada Post has stated customers should expect delivery delays “through the remainder of 2024 and into January 2025”.
See below for instructions on how to access your City account information and keep your accounts current.
How can customers get information about their utility accounts during a mail disruption?
The best way for customers to access information about their accounts and balances is by registering for a MyCity profile at RedDeer.ca/MyCityLogin.
Once registered, you can view account information and sign up for e-billing or preauthorized automatic withdrawals.
Customers can also contact Utility Billing Services at 403-342-8203 or at utilities@reddeer.ca.
Will The City waive penalties for utility bill and property tax payments during the mailing disruption?
No. Penalties will not be waived. It is the customer’s responsibility to pay their utility and property tax bills on time despite a mailing disruption.
How can I pay my City bills and invoices during the postal disruption?
Payments are still due on the specified due date, and late payments are subject to penalties even during a mail disruption. Customers can pay their City bills in the following ways:
- By setting up preauthorized withdrawals via MyCity
- Through their bank or financial institution
- Online banking
- Telephone banking
- At City Hall between 8 a.m. and 4:30 p.m., Monday through Friday. Please note City Hall will be closed from December 25, 2024 - January 1, 2025, inclusive.
- After hours drop boxes at both entrance doors to City Hall.
I am expecting a bill from The City. How can I find out how much I owe?
View your bill and account balance online any time by signing up for a MyCity account at RedDeer.ca/MyCityLogin. Once registered, you can view account information for business licences, dog licences, utility billing and property tax, plus sign up for e-billing or preauthorized automatic withdrawals.
For other invoices processed by Accounts Receivable, please call 403-342-8110.