Customer service is a priority for The City; however, a mailing disruption means The City cannot mail utility bills, account information or regular correspondence to customers and stakeholders. It also means customers may, in some cases, need to change how they get information about their accounts and how they pay their bills.
Canada Post Strike
There is a threat of a postal strike, rotating strike activity or lockout beginning as early as Friday, November 15, 2024.
We aim to minimize the impact of a mailing disruption on our customers by ensuring they know how to view bills and account balances, and where and how to pay.
How can I get mail to The City of Red Deer during the postal strike or lockout?
Mail that is addressed to The City of Red Deer can be dropped off at City Hall, during regular business hours, or in the after hours drop boxes located at both City Hall entrances.
How can customers get information about their utility accounts during a mail disruption?
The best way that customers can get information about their accounts and balances is by registering for a MyCity profile at RedDeer.ca/MyCity. Once registered, customers can view their utility account information. Customers can also sign up for e-billing to have their utility bill sent directly to their email instead of being mailed, ensuring they receive their bills on time.
Invoices and bills with balances that exceed $5,000 will be emailed or couriered.
Citizens are also able to phone the Utility Billing Service Centre by phone at 403-342-8203 or by email at utilities@reddeer.ca
Will The City waive penalties for utility bill and property tax payments during the mailing disruption?
No. Penalties will not be waived. It is the customer’s responsibility to pay their utility and property tax bills on time despite a mailing disruption.
How can I pay my utility bill while the strike or lockout is underway?
Utility Bills are still due on the specified due date, and late payments are subject to a 1.5 per cent penalty even if there is a mail disruption. Customers can pay their utility bill in the following ways:
- By setting up preauthorized withdrawals via MyCity (reddeer.ca/MyCityLogin)
- Through their bank or financial institution
- Online banking
- Telephone banking
- At City Hall between 8 a.m. and 4:30 p.m., Monday through Friday
- After hours drop boxes at both entrance doors to City Hall
I am expecting a bill from The City. How can I find out how much I owe?
View your bill and account balance online any time by signing up for a MyCity account at RedDeer.ca/MyCityLogin.
- We will attempt to email invoices for landfill and sani-dump services.
- Ambulance, false alarm and fire inspection invoices can be picked up at City Hall.
- Invoices over $5,000 will be emailed or couriered.
If you are uncertain about an outstanding invoice, please contact Accounts Receivable at 403-342-8110.