June 2021 News Archive

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City Hall reopening for payments and in-person customer service

June 18, 2021 11:21 AM
(Red Deer, Alberta)

Red Deer City Hall will reopen for utility and tax payments on Monday, June 21, and licensing and permit customer service and payments on July 12. The re-introduction of in-person customer service and payments is in alignment with the provincial easing of restrictions that is currently taking place. City Hall will be open Monday through Friday, 8 a.m. until 4:30 p.m. with the exception of holidays.

“We are excited to be reopening City Hall for in-person payments and customer service. This long awaited reopening will enable us to reconnect with our customers in person and still support doing business with us online, where possible,” said Acting City Manager Tara Lodewyk.

Starting Monday, June 21, 2021, key customer service employees will return to City Hall with a phased reopening taking place in the coming weeks and months. With renovations that took place while the building was closed, all customer and public interactions are now provided on the main floor of City Hall.

Some additional changes include new windows and doors, improved customer service kiosks, new security controls and numerous health and safety measures that serve to protect employees and customers accessing City Hall. All renovations were focused on making necessary changes that facilitate improved customer interactions while considering the safety, health and wellness of all employees and citizens.

“As we reopen City Hall for in-person customer service, the health and safety of our citizens and employees is still top of mind. Masks are required inside the building and there will be capacity limits for the number of customers permitted inside at one time,” said Lodewyk. “We kindly ask that anybody coming to City Hall, or accessing any of our recreation or public facilities, uphold all public health restrictions as we work to keep everyone safe throughout the phased reopening.”

A full reopening and return to work for all City employees is expected to take place between June 21 and September 7, 2021. In many cases, City employees have continued to report to their workplace, in-person, based on the requirements of their position; however, with the lifting of the provincial work from home order, The City will welcome its remaining employees back into the workspace with the intention to have everybody back between now and September. This includes City Hall, the Professional Building, Civic Yards and all City owned and operated recreation and culture places and spaces.

“Covid-19 has limited us in many ways. It has taught The City to innovate, work differently and find efficiencies. As we transition back to in-person service, we ask our customers to be patient with us as we navigate the new challenges of our ever changed in-person business offerings. Our business looks different than it did when we closed City Hall more than 15 months ago, and while we are excited to be once again serving you in person, we do expect some bumps along the way,” said Lodewyk.

With changing and modified provincial restrictions continuing to be announced, The City of Red Deer will adapt and update its programs, services and offerings on an ongoing basis. This will include everything from the number of people permitted within a facility at one time, to masking requirements.

“We will continue to take our direction from the provincial government as they ease restrictions and introduce their phased relaunch strategy,” said Lodewyk. “We share the community excitement around the easing of restrictions and continue to work together with our community to uphold public health orders and preventing the spread of Covid-19.”

Starting June 21, the following payments can be made in person at City Hall:

  • Utility bill payment
  • Property tax payment
  • Parking ticket payment
  • Re-loading parking cards
  • Accounts Receivable invoice payment
  • Licence payment
  • Special event permit payment
  • Other miscellaneous fee payments

Starting July 12, the following payments and customer service will be available in-person at City Hall:

  • Parking inquiries
  • Licence and permit applications
  • Inspections

For updates on The City’s municipal response to Covid-19, visit www.reddeer.ca/covid-19.

For more information, please contact:

Corporate Communications
The City of Red Deer

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