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Temporary interruption to arts and recreation software

August 8, 2023 1:28 PM
(Red Deer, Alberta)

The Intelli system, which is used for all arts and recreation program registration, scheduling, point of sale and memberships at The City of Red Deer, will conduct system maintenance on Wednesday resulting in a brief service interruption.

Maintenance is required to improve system function ahead of fall program registration day. System maintenance requires a shutdown which impacts credit/debit payments online, over the phone and in person at all arts and recreation facilities.

This temporary outage is expected to last for one hour, between 9 – 10 a.m. on Wednesday, August 9, 2023. All transactions during this time will be unavailable online and over the phone, and in person transactions will be available through cash only:

  • Drop-in admissions
  • Program registrations
  • Activity reservations
  • Program withdrawals and refund processing
  • Payments on outstanding account balances
  • Access to customer accounts and updating customer information
  • Facility bookings
  • Wedding, picnic and garden plot bookings
  • Gift card sales
  • Fee Assistance Program applications
  • Cemetery fees
  • Reloading existing transit passes at recreation facilities

Full function will resume to Intelli and Look ‘n Book at 10 a.m. on Wednesday, August 9. 

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