Temporary City Hall customer service at
July 14, 2020
A new, temporary City customer service centre will open at the Recreation Centre (4501 - 47A Ave) on Wednesday for residents who need to conduct business and pay bills in person.
Alberta Ombudsman Municipality Report
On April 1, 2018 the Alberta Ombudsman assumed the responsibility of investigating complaints about Alberta municipalities. One of the primary tasks of the office is to instill confidence in both municipalities and complainants, by demonstrating the Ombudsman is a fair, effective and impartial office that can help resolve complaints related to administrative decisions.
Over the past two years, The Alberta Ombudsman's office has had many interactions with municipalities across the province. In an effort to explain what their involvement may look like, they have compiled a report in which they explore specific case examples as well as general themes around municipal complaints. The goal of this report is twofold: the first, to continue developing positive rapport with municipal administration, and the second, to raise awareness and understanding of the role of the Ombudsman.
Read Building Relationships with Albertans - Municipality Report from Alberta Ombudsman (pdf) .