Alberta Ombudsman Municipality Report

On April 1, 2018 the Alberta Ombudsman assumed the responsibility of investigating complaints about Alberta municipalities. One of the primary tasks of the office is to instill confidence in both municipalities and complainants, by demonstrating the Ombudsman is a fair, effective and impartial office that can help resolve complaints related to administrative decisions.

Over the past two years, The Alberta Ombudsman's office has had many interactions with municipalities across the province. In an effort to explain what their involvement may look like, they have compiled a report in which they explore specific case examples as well as general themes around municipal complaints. The goal of this report is twofold: the first, to continue developing positive rapport with municipal administration, and the second, to raise awareness and understanding of the role of the Ombudsman.

Read Building Relationships with Albertans - Municipality Report from Alberta Ombudsman (pdf) .

News & Notices

Temporary City Hall customer service at

July 14, 2020

A new, temporary City customer service centre will open at the Recreation Centre (4501 - 47A Ave) on Wednesday for residents who need to conduct business and pay bills in person.

Additional recreation amenities to open

July 14, 2020

Additional City recreation amenities will open in Red Deer Monday, July 20, with pre-registration starting Thursday, July 16 at 12 p.m. All users must reserve a spot in advance for the following activities, either online or via phone; drop-ins are not perm

Kick it to the Curb returns

July 14, 2020

Kick it to the Curb returns to Red Deer this weekend providing residents the opportunity to find a new home for unwanted and unused items.