Meter replacement will begin later this spring, starting with a small test-run in a pilot neighbourhood. Information on full neighbourhood roll-out can be found on this page.

If you have questions about timing of your meter replacement, please contact the City of Red Deer's time at AMI@reddeer.ca.

Yes. All housing types will have their meters upgraded. Our team changing out the meters will work directly with property managers to coordinate meter replacements, much like we do currently to read meters.

You will be notified before your building is scheduled for replacement. A neighbourhood-by-neighbourhood timeline will be shared on our meter upgrade schedule page when it becomes available.

Similar to residential installation, commercial properties will be notified when we're in their area replacing meters. A representative of the project team may contact you directly to determine the best time to complete your meter replacement.

If you would like to schedule a meter replacement in advance, please contact the team at AMI@reddeer.ca and we will work to coordinate a time within our schedule.

Meter replacement will be quick and easy, taking only a few minutes. Residents may notice a very brief power interruption.

No. There is no charge for the new meter or its installation.

No. Your bill is determined by your energy use. With automated reading, future bills will be based on real-time data that reflects your energy use. The transition to an AMI Meter does not affect your billing process.

Though the AMI meter has several benefits, we understand that some residents have questions about how AMI works. To discuss your options for opting out of the AMI upgrade, please contact our customer service team by emailing AMI@reddeer.ca.

Opting out will result in a monthly charge. If you wish to opt out, please visit submit the opt-out request form.

AMI meters are not harmful to your health, and there have been many studies on their safety.

Learn more about safety standards and government requirements here. 

AMI Meters communicate electricity consumption wirelessly through a secure two-way wireless network. 

The data collected by the AMI meter is very similar to what your current electric meter collects. We only collect the data needed to determine electricity consumption. Information is limited to the meter number and the amount of electricity used, it is not connected to your personal information. This data is encrypted to provide additional security. 

The AMI system ensures end-to-end security, safeguarding customer information confidentiality, metering data integrity, and electricity service availability. 

Data will be stored and managed in alignment with City and Federal requirements.

The AMI meters are provided by Itron. For more information on the technology of these meters, visit Itron's resource page.