Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

Customer Service - Utilities Icon

Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

E-billing - Utilities icon

E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

Payment - Utilities Icon

Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

Pre-Authorized Withdrawal icon

Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

New policies for City Council and...

November 12, 2019

A new approach to reviewing and adjusting City Council and exempt staff salaries is in place after City Council approved a new and revised a previous policy at today’s meeting.

City Council will share fees for...

November 12, 2019

Red Deer City Council passed a resolution that will share 50 per cent of the costs associated with road closures in the downtown related to special event permits. This is contingent on approval during the operating budget review in January 2020.