Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

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E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Proposed 2027 Capital Budget released ..

September 24, 2026

The proposed 2027 Capital Budget is now available for public review. Residents are encouraged to review the budget and submit questions before Council deliberations on October 13.

More materials accepted in Red Deer’s

September 24, 2026

Starting Oct. 1, 2026, Red Deer residents will be able to place more consumer packaging in their recycling bins (multi-family homes) and Blue Carts (single-family homes) as Alberta enters the next phase of Extended Producer Responsibility (EPR).