Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

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E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

The future of 9-1-1 arrives in Red Deer

July 8, 2026

Red Deer’s 9-1-1 system is moving to Next Generation 9-1-1, marking an important step in the modernization of emergency communications in Red Deer.

Plan ahead for Parade Day road closures

July 7, 2026

Heads up Red Deer! The annual Westerner Days Parade is rolling through downtown on Wednesday, July 15. In addition to the colourful floats, marching bands and community spirit, Red Deerians should expect early morning road closures and transit changes.