The City uses Automatic Meter Reading (AMR) technology to collect water meter readings without entering your home. A small transmitter attached to your meter sends meter readings by radio signal when a City vehicle passes nearby.

AMR reading takes four days to complete in the city and we get 99% of the reads this way. This eliminates the errors that came with manual meter reading in the past.

This system allows The City to:

• Read meters quickly and efficiently
• Reduce manual reading errors
• Collect readings for approximately 99% of properties throughout the city

If you notice a leak near your water meter, call The City before making repairs.

A leak near your water meter doesn't always mean it's your responsibility to repair. The City owns and maintains the water meter, while homeowners are generally responsible for the plumbing inside their home. Because responsibility for some connecting components can depend on their location, it's important to contact The City before arranging repairs. You can call Utility Services 24/7 at 403-342-8750 if you notice a leak around your meter.

Beginning in summer 2026, The City will place a reminder sticker on new and serviced water meters. The sticker reminds residents that water meter inspections and service calls from The City are free. If you would like to add a sticker to your meter, additional stickers are available free of charge at City Hall and any City recreation facility after August 31, 2026.

The City has identified water meter gaskets installed between 2013 and 2015 that require replacement. Replacing these gaskets helps prevent leaks and potential property damage.

City staff will:

• Replace the gasket at no cost
• Schedule an appointment that works for you
• Complete the work on-site

Please note:

• An adult (18+) must be present during the appointment.
• Staff may arrive up to 30 minutes before or after the scheduled time.

Book an Appointment reddeer.ca/gaskets

Questions? View the Meter gasket FAQ (pdf)

Water meters are highly accurate and rarely over-register water use. In most cases, unusually high consumption is caused by a leak somewhere in the home.

Check for a Leak

1. Turn off all water fixtures and appliances.
2. Locate your water meter.
3. Lift the meter lid and find the flow indicator (small star-shaped dial).
4. Watch the indicator for two minutes.

If the indicator moves while all water is turned off, water is flowing somewhere in your home.

Common Causes

The most common source of hidden water loss is a leaking toilet. Try shutting off each toilet individually and checking whether the flow indicator stops moving.

Still Can't Find the Problem?

Contact a licensed plumber. City staff can inspect the meter but cannot diagnose plumbing issues within your home.

Meter Testing

If you believe your meter is inaccurate, call 403-342-8750 to request a meter test. If the meter passes testing, a service fee will apply. If the meter fails, The City will cover the cost.

Before contacting The City, consider the following:

Is It Only One Faucet?

If only one faucet or fixture has low pressure:

• Check for clogged screens or aerators.
• Inspect hoses and fixture connections.

Is It Multiple Fixtures?

If low pressure affects several fixtures throughout your home:

• There may be an issue with your home's plumbing system.
• A plumber should inspect the property first.

What Can the City Check?

The City can inspect the water meter and related equipment but cannot diagnose private plumbing issues inside your home.

The City does not guarantee a certain flow into your home. While low flow is often described as low pressure, your home's static water pressure may remain unchanged even when flow is restricted.

Common Causes of Low Flow or Pressure

Partially closed water valves can reduce water flow throughout your home. Check that all interior shut-off valves are fully open.

In-line filters, water softeners, and other water treatment equipment can restrict water flow if they are not properly maintained. Follow the manufacturer's maintenance recommendations and have equipment serviced by a qualified professional when needed.

Homes without plumbing headers in the mechanical room may experience reduced flow when multiple fixtures are used at the same time. A licensed plumber can assess your plumbing system and recommend options to improve flow distribution throughout the home.

Water rates are established through The City's Utility Bylaw.

View Current Water Rates: Utility Bylaw Water Rates Jan 2025 (pdf)

Contacts

Utility Billing Service Centre
The City of Red Deer
403-342-8203

Utility Services
The City of Red Deer
403-342-8750