
Customer Care
Billing concerns or questions? Residential utility information, water meters and more.
The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.
Billing concerns or questions? Residential utility information, water meters and more.
Are you moving, or need to set up a new account? Would you like to submit your water reading, or change your contact information on your account?
Sign up for My Utilities account and have access to your Utility Bill information 24/7.
How do I pay my Utility Bill? Choose from six different payment options. Learn more...
Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.
September 3, 2025
Effective immediately, the fire ban for the city of Red Deer is rescinded.
August 29, 2025
The following items will be considered by City Council at their regular upcoming meeting on Monday, September 2, 2025. The meeting will begin at 10:30 a.m.
August 29, 2025
Next week, City Council will consider the proposed 2026 Utilities Budget, which sets operating and capital plans for The City’s self-funded utilities: Electric, Water, Wastewater, and Waste Management.